Open Mind Services Limited - Call Center Company in Gurgaon

Open Mind Services Limited has fully integrated centers spread in 4 different locations. All centers are equipped with latest Servers, with proper Disaster Management recovery policy in place. We have a solution to any outsourcing problem you may have- or may dream of!

An experienced and professional outsourced call center services provider, our customer-centric team of well-trained executives offer a range of inbound call center services from our state-of-the-art inbound call center. Our services range from the general customer service to query resolving services to highly demanding claim processing services.

Our call center agents are professionally trained to deliver an outstanding customer experience to every caller in every conversation - be it an existing customer or a prospect looking to explore your company’s products or services.

Although we are open to receive and answer calls in any domain for your business, a few of our standard inbound call center services are as follows:

• Customer Support Services - With over a decade of experience in delivering an excellent customer experience, we tick all the boxes to become your principal call center services provider. Our competently trained executives are recognized for consistently delivering services that meets customer expectation and at the same time, add more value to your brand equity.
• Answering Services –Your prospects and customers expect precise answers to their queries. Our answering services ensure answer every call in a professional and responsive manner.
• Billing/Invoice Support – Our inbound call center services are fully equipped to handle billing/invoice support for your customers. Our detailed reporting and meticulous data handling ensures your customers get the up-to-date, accurate data.
• Refund Claim Processing - We consider refund claims more important than receiving a 5-star review! Our call center agents are instructed to process each such claim faster so that customers’ trust in the brand either stays intact or is enhanced.
• Inquiry Handling - Our detail oriented inquiry handling process is designed to handle customer inquiries appropriately and resolve them within a stipulated time. Our inbound call center executives are equipped with necessary expertise and experience to manage each inquiry efficiently.