Details Of call centre and BPO services
In order to provide the required support services to persons desirous of going abroad for employment purposes, the Ministry of External Affairs, Govt. of India has setup an Overseas Workers Resource Center (OWRC) as a facilitation centre.
Several Indians are employed abroad in lower skill level jobs. Many of the Indian low skill workers employed abroad sometimes face problems such as poor working and living conditions and other challenges. Generally issues occur during three stages, pre-deployment, post-deployment and reintegration phase.
The issues mainly pertain to exploitation by recruiting agencies, withholding of passports and related documents by employers, withholding and delaying of wages and other entitlements by employers. Problems are also being faced related to access to health care, detention, removal and so on.
The objective of the OWRC is to act as a single window to facilitate and provide support services to workers who intend to go abroad for employment. Through OWRC emigrant/likely emigrant workers can seek required guidance/assistance on issues of concerns/problem areas.
The OWRC at present is operating a 24x7 helpline to provide need based information to emigrants and their families through a toll free number. The complaints or grievances received on the helpline are promptly attended to, and feedback provided to the complainant.
In addition this website www.owrc.in helps emigrants/likely emigrants with various emigration related information and provides a facility to query on different emigration-related matters and post complain/grievance related to emigration.
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